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Clinical Education Specialist - Remote with travel
About the position
The Clinical Education Specialist provides professional education and clinical support to STERIS Customers in infection prevention, reprocessing, and perioperative practice. Provides input in the development of educational materials, provides clinical support and education, and provides a consultative approach to improve Customer processes in using STERIS products/services. Provides a value-added service to assist the sales force achieve their financial objectives. This is a remote based customer facing position. To support and service our customers in this assigned territory candidates must be based out of one of the following states: Illinois, Missouri, Louisiana or Arkansas.
Responsibilities
- Supports IPT Sales Team as Sterile Processing subject matter experts to gain Customer confidence, grow product line revenue and promote STERIS solutions.
- Supports IPT Marketing by providing clinical expertise in the development and market launch of new products or services as well as concerns with existing products and programs.
- Supports Product Managers in areas such as Voice of Customer (VOC), feasibility and prelaunch of New Product Development (NPD), Troubleshooting, Review photography for clinical appropriateness, Review presentations, Sample procedures, Clinical Q&A, Content ideation and review.
- Works directly with Customers, Dealer Representatives, and Sales/Service/Customer Support employees for providing clinical expertise with strong emphasis on the application of STERIS products via Customer visits, presentations, hands-on training, and communication.
- Assists sales team with product and/or equipment in-servicing as needed.
- Plans, generates, and provides formal educational seminars and workshops to stimulate product interest and increase sales.
- Audits Customer work processes and use of equipment to ensure compliance with operating/processing instructions.
- Documents audits with recommended actions in standard report format, copying Customer.
- Identifies serious Customer issues, gathers facts and data, documents issues and consults with a Senior or Principal Clinical.
- Provides immediate and ongoing communication to Director of Clinical Education and others as directed.
- Takes a pro-active approach to minimize potential Customer issues by providing recommendations to Account Managers and Regional Sales Managers.
- Provides clinical expertise with troubleshooting and resolves Customer issues supporting and collaborating with Account Managers, Quality Improvement Team, Regulatory, and R&D as required.
- Recommends and reviews new topics for credentialed Customer presentations based on Customer needs.
- Develops and maintains relationships with healthcare professionals, industry leaders, and business associates through active membership in organizations and participation in professional meetings.
- Maintains professional knowledge and expertise in sterile processing practices and regulations.
- Participates in industry trade show activities and professionally represents STERIS as needed.
Requirements
- Bachelor's degree required.
- 6+ years clinical experience required.
- Expertise in the Central Supply Processing / Sterile Processing Department (SPD) required.
- Track record experience in clinical practice, which may include perioperative practice, infection prevention/control, reprocessing departments, pharmacy, medical or nursing.
- Competent in understanding of surgical instrumentation and principles of reprocessing required.
- Must have minimum of 2 professional certifications within 12 months of hire required.
- Candidates must be live in one of the following states to be considered: Illinois, Missouri, Louisiana or Arkansas.
- Ability to travel up to 70% required.
- Valid driver's license required.
- Must be able to be compliant with hospital/customer credentialing requirements required.
Nice-to-haves
- Bachelor of Nursing degree preferred (BSN).
- Experience in a leadership position within a hospital SPD (Manager or Director level) preferred.
- Expertise in one or more of the following: Operating Room, Central Supply, Infection Prevention/Control or Endoscopy Department preferred.
Benefits
- Market Competitive Pay
- Extensive Paid Time Off and (9) added Holidays
- Excellent Healthcare, Dental and Vision Benefits
- Long/Short Term Disability Coverage
- 401(k) with a company match
- Maternity and Paternity Leave
- Additional add-on benefits/discounts for programs such as Pet Insurance
- Tuition Reimbursement and continued education programs
- Excellent opportunities for advancement in a stable long-term career
